Return Policy

 

Every TaliaJonelle piece is handcrafted in small batches or as a one-of-a-kind design. Because of the time, materials, and individual nature of each piece, all sales are final. We do not accept returns or exchanges for change of mind, sizing selections, or the natural variations found in genuine gemstones.

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Natural gemstone variations in color, shape, texture, inclusions, and pattern are part of each piece’s character and are not considered defects.

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THE TALIAJONELLE CARE PROMISE

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Damaged, Incorrect, or Order Issues

If your order arrives damaged, you receive the wrong item, or you notice an issue, email info@taliajonelle.com within 5 days of delivery with your order number and clear photos. Once approved, we will repair, replace, or otherwise resolve the issue at no charge.

 

Complimentary Sizing

One complimentary sizing adjustment is available within 30 days of delivery when the design allows. The sizing service is complimentary; shipping costs are the customer’s responsibility. Additional materials or a major redesign may incur a charge, which will be confirmed before work begins.

 

Repairs After 30 Days

Repairs after 30 days—including restringing, clasp replacement, and accidental or wear-related damage—are reviewed individually. Material, labor, and shipping fees may apply. Lost gemstones, charms, or one-of-a-kind components may not be replaceable.

 

Custom and Final-Sale Items

Custom, personalized, made-to-order, and altered pieces are final sale and cannot be canceled once work has begun. Gift cards are non-refundable.

 

Please contact us before mailing jewelry back. Unauthorized returns cannot be accepted, and TaliaJonelle is not responsible for packages sent without tracking or prior approval.